Overview of Cisco Unity Express Voice Mail and Auto AttendantTable Of ContentsOverview of Cisco Unity Express Voice Mail and Auto AttendantThe Cisco Unity Express voice-mail and auto-attendant applications work with Cisco CallManager Express (CME) to provide small- and medium-sized companies with the capability to:. Create and maintain voice mailboxes for onsite or remote telephone users.

1. Cisco Unity Express Install Language Pack In Windows 7

Perform a complete installation, including a reload of all the Cisco Unity Express installation files. Refer to the Installing a Software Image Using Boot Helper section of Installing and Upgrading Cisco Unity Express Software. Make sure to use the correct language pack. Find these packs on the Software Download page for Cisco Unity Express. I downloaded the file cue-vm-k9.nme.7.0.2 and language pack cue-vm-enGB-langpack.nm-aim.7.0.1.prt1 but when installing after selecting lang selection i am getting the error File transfer error.

Releases 2.1 and 2.2 support up to 100 mailboxes. The maximum number of mailboxes depends on the hardware module and license agreement purchased for Cisco Unity Express. Record and upload messages for callers to hear when they dial the company's telephone number and prompts to guide the callers to specific extensions or employees.Contents.Prerequisites for Implementing Cisco Unity Express on Cisco CMEBefore Cisco Unity Express configuration can be started, the Cisco CME system must be installed. If you did not or are not performing the Cisco CME installation, contact the installer or other support personnel to ensure that the following procedures are completed:1.

Install all Cisco CME and Cisco Unity Express hardware and verify functionality.a. Attach the telephones so that they register with the Cisco CME router.b. Verify that the Cisco CME router is configured with Cisco IOS Release 12.3(4)T or a later release for the network module (NM) and Cisco IOS Release 12.3(7)T or a later release for the advanced integration module (AIM).c. Install the Cisco Unity Express NM or AIM in the same router where Cisco CME is installed.d. For the NM, verify that the Enable LED is lit. Note We highly recommend attaching an uninterruptible power supply (UPS) to the router housing the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module.

Consider the unit's capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS should include a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.Cisco IOS Release 12.3(4)T supports automatic switchover to the UPS device if the following configuration is added to the router:line aux 0privilege level 15modem Dialinautocommand service-module service-engine slot /0 shutdown no-confirmwhere slot is the Cisco Unity Express module's slot number.2. Install and verify Cisco CME software functionality.a. You should be able to access the Cisco CME configuration web page.b. Verify that the Cisco CME router flash memory has the following files, which control the functionality of the Cisco Unity Express GUI:- CiscoLogo.gif- Delete.gif- Plus.gif- Tab.gif- adminuser.html- adminuser.js- dom.js- downarrow.gif- ephoneadmin.html- logohome.gif- normaluser.html- normaluser.js- sxiconad.gif- telephonyservice.html- uparrow.gif- xml-test.html- xml.templatec. Configure the following path in Cisco CME configuration mode. Note If you plan to use the Cisco Unity Express graphical user interface (GUI) for configuration purposes, configure an administrator user ID with a password in the Cisco CME interface.

You must log in to the GUI as this user. If no administrator user is created in Cisco CME, the administrator cannot proceed with the initialization wizard in the Cisco Unity Express GUI. In Release 1.1, an administrator is created during the installation procedure.h. Configure the telephones and users.

You can create additional users and telephones later using the Cisco Unity Express CLI commands or GUI options. The CLI commands and GUI options create the telephone users in the Cisco CME database; use a synchronization CLI command or GUI option to copy the users and telephones into the Cisco Unity Express database.Use the following sample ephone-dn and ephone configurations to configure the telephones and users manually. (Optional) If no users were created in the Cisco CME interface, create a list of all users, groups, and their extensions.

Having this list eases the task of adding many users and extensions.4. (Optional) Create an alternate welcome message for the auto-attendant application. A default welcome message comes with auto attendant. You can create a different message in a.wav file and install it as part of the auto-attendant configuration. See for more information.5. (Optional) Customize the auto-attendant prompt flow to meet your business requirements. See for more information.6.

(Required) Record the IP address of the Cisco Unity Express module. Accessing the GUI to configure the system requires this IP address.Recording an Auto-Attendant Greeting or Prompt FileTwo methods are available to create auto-attendant greeting and prompt files:. Create a.wav file with the following format: G.711 u-law, 8 kHz, 8 bit, Mono. The file cannot be larger than 500 KB.

After recording the greeting, use the GUI or Cisco Unity Express can copy command to copy the file in to the Cisco Unity Express system. Use the GMS on the TUI to record the greeting or prompt. Dial the GMS telephone number and select the option to record a greeting. When finished recording, save the file. GMS automatically saves the file in Cisco Unity Express.The GMS prompt filename has the format UserPrompt DateTime.wav, for example: UserPrompt4055.wav.

You may want to use CLI commands or GUI options to download the file to a PC, rename the file with a meaningful name, and then upload the file back to Cisco Unity Express.Configuring Auto-Attendant ScriptsCisco Unity Express provides a set of auto-attendant prompts and a process, called a script, for handling callers' responses to the prompts. You can modify this script so that specific caller responses are handled in a different way. For example, callers can be directed to leave a voice message in a specific mailbox if they call after business hours.Use the Microsoft Windows software-based script editor that comes with Cisco Unity Express to modify the script or create a new script. Refer to the for guidelines and procedures.The file cannot be larger than 1 MB.After creating the script file, save the file on your PC. Use the CLI interface or the GUI option Voice Mail Scripts to upload the script file to the auto-attendant application.Restrictions for Implementing Cisco Unity ExpressThe following restrictions apply to Cisco Unity Express.Networking.

Cisco Unity Express supports voice-mail networking only with other Cisco Unity Express and Cisco Unity voice-mail systems. Networking support for other voice-mail systems is not available in Cisco Unity Express.System Functionality. For the NM, only one person with administrator privileges and four people with user privileges may log in to the GUI simultaneously. For the AIM, only one administrator and two users may log in to the GUI simultaneously. Date and time are determined by the Network Time Protocol (NTP) server and cannot be set in the Cisco Unity Express software.

Cisco Unity Express can be configured as an NTP client. See the NTP configuration section and your NTP server documentation for more information. Cisco Unity Express supports one language on the system at a time. See the for a list of available languages.

This language controls the telephone user interface (TUI) system prompts and greetings. The administrative interfaces (GUI and CLI) are available only in U.S. Cisco CME controls the telephone displays, which may be available in multiple languages and are independent of the Cisco Unity Express supported languages.Voice-Mail Application. Cisco Unity Express does not support broadcast messaging. Cisco Unity Express does not support distribution lists.

Cisco Unity Express supports two greetings per user, one standard greeting and one alternate greeting. The greetings' time is included in the user's allotted mailbox storage space.Hardware Limitations. Only one Cisco Unity Express module per router chassis is permitted, regardless of the number of module slots in the chassis. The AIM must only be installed in slot 1 of the Cisco 3745 router chassis, installing it in slot 0 may damage the AIM module.

The NM's front panel Fast Ethernet 0 port is not used by the Cisco Unity Express applications and is disabled. The Fast Ethernet 1 port connects the Cisco Unity Express network module to the router and is the only active Fast Ethernet port on the network module. The hard disk on the NM cannot be replaced. If the network module's hard disk crashes, the network module must be replaced. Online insertion and removal (OIR) of the Cisco Unity Express NM is available only on the Cisco 3745 and 3845 routers.

The replacement module must be the same type as the original module. OIR is not available for the AIM. Caution If the network module or AIM flash memory card must be replaced, manually shut down the Cisco Unity Express application before removing the module from the chassis to prevent file corruption and data loss.Backup and RestoreCisco Unity Express does not support the following backup and restore capabilities:. Scheduled backup and restore operations. The backup and restore procedures begin when you enter the appropriate command. Centralized message storage arrangement. The Cisco Unity Express backup files cannot be used or integrated with other message stores.

Selective backup and restore. Only full backup and restore functions are available. Individual voice-mail messages or other specific data cannot be stored or retrieved.Other Restrictions. Cisco Unity Express is an embedded system and provides no access to the Linux system. Users cannot add other Linux-based applications to the Cisco Unity Express module. Cisco Unity Express does not support managing and configuring using Simple Network Management Protocol (SNMP) except for hardware inventory. Cisco Unity Express does not support Cisco Networking Services (CNS) or Subnetwork Access Protocol (SNAP) autoprovisioning.

Cisco Unity Express does not support CiscoWorks configmaker.Differences Between the AIM and the NMCisco Unity Express is supported on both the AIM and the NM. Cisco Unity Express features work the same way on both modules with the following exceptions:. The AIM is a 4-port module with 1GB flash memory that stores a maximum of 50 voice mailboxes and 14 hours of voice messages. The NM is an 8-port module that stores a maximum of 100 voice mailboxes and 100 hours of voice messages. A trace or log command issued on the NM automatically saves the data to the disk. On the AIM, the trace and log data are not saved to flash memory. A Cisco Unity Express CLI command is available to save the data to the AIM flash memory.

Cisco Unity Express tracks the use and wear activity of the AIM flash memory. This tracking is not necessary for the NM. The CLI command show interface ide 0 and the GUI option Reports System displays the flash memory wear data.

The AIM and NM support different capacities for scripts and prompts. See and for these capacities.Software Licenses and Factory-Set LimitsFactory-set system limits are determined by the ordered license. Limits for the NM-CUE and NM-CUE-EC are shown in. Limits for the AIM-CUE are shown in.

Number of PromptsSCUE-LIC-12CCMSCUE-LIC-12CME14454 (Cisco 2600XM, Cisco 2650XM,Cisco 2651XM, Cisco 2691)6 (Cisco 2800 series, Cisco 3700 series,Cisco 3800 series)425SCUE-LIC-25CCMSCUE-LIC-25CME14224 (Cisco 2600XM, Cisco 2650XM,Cisco 2651XM, Cisco 2691)6 (Cisco 2800 series, Cisco 3700 series,Cisco 3800 series)425SCUE-LIC-50CCMSCUE-LIC-50CME14124 (Cisco 2600XM, Cisco 2650XM,Cisco 2651XM, Cisco 2691)6 (Cisco 2800 series, Cisco 3700 series,Cisco 3800 series)425The storage value shown is for the AIM-CUE with the 1-GB compact flash. The earlier AIM-CUE version with the 512-MB compact flash supports 4.5 hours (270 minutes) of mailbox storage. Cisco recommends that older AIM-CUE modules with 512-MB compact be replaced with the 1-GB compact flash AIM-CUE module.The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs). Number of MembersSCUE-LIC-12CCMSCUE-LIC-12CME200SCUE-LIC-25CCMSCUE-LIC-25CME0200SCUE-LIC-50CCMSCUE-LIC-50CME0200Cisco Unity Express supports a maximum of 8 SIP triggers for all applications combined.

This applies to both the NM and the AIM.Networking Cisco Unity Express with Other Voice-Mail SystemsCisco Unity Express supports the capability to network Cisco Unity Express with a voice-mail system located at a different site. Users can send and receive messages from subscribers on remotely located, compatible voice-mail systems configured on Cisco CallManager or Cisco CME call control platforms. Supported configurations include:. Cisco Unity Express to Cisco Unity Express.

Cisco Unity to Cisco Unity Express. Cisco Unity Express to Cisco UnityFor more information about configuring the networking capability, see.Administration InterfacesCisco Unity Express offers two administration interfaces:. Graphical user interface (GUI)—This user-friendly, web-based interface permits administration of all voice-mail and auto-attendant functions.The GUI is targeted for administrators who are familiar with web-based applications and who have little or no experience with Cisco IOS command structure. Refer to the for the configuration procedures using the GUI menus and screens. Command-line interface (CLI)—This text-based interface has the same administration and configuration capabilities as the GUI.

Installation, upgrade, and troubleshooting functions are available only through the CLI commands. The administrator accesses this interface through a Telnet session to the router.The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS command structure and routers. For them, accessing the system using the CLI may be easier than using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites. See for the instructions to enter the CLI environment.The Cisco Unity Express CLI commands have a structure very similar to Cisco IOS CLI commands. However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you have logged in to the Cisco Unity Express module, the command environment is no longer the Cisco IOS environment.Error messages in Cisco Unity Express are not always the same as error messages in the Cisco IOS environment.The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use Microsoft Internet Explorer Version 6.0 or a later release.

Cisco Unity Express does not support the Netscape browser. To access the CLI, telnet to the router, and then use the service-module command.Differences Between Cisco Unity Express and Cisco UnityCisco Unity Express is not the same application as Cisco Unity, although both of them are in the Cisco family of voice messaging products. They differ as follows:. Cisco Unity is an application based on Microsoft Windows and uses the Microsoft Windows operating system's messaging infrastructure. Cisco Unity Express is an application based on Linux.

Cisco Unity is usually deployed in a central location that can be networked with multiple sites. Cisco Unity Express can be deployed in standalone locations that serve the local users.However, a Cisco Unity Express system can be administered from any location that has IP connectivity with the router that houses the Cisco Unity Express application. If several sites in a network use Cisco Unity Express, they can be administered individually from a single PC or server.

Cisco Unity Express Install Language Pack In Windows 7

The administrator opens a browser on a PC or server to the GUI at each site or opens a Telnet session to the CLI at each site. Cisco Unity supports 100 or more mailboxes, and Cisco Unity Express supports 100 or fewer mailboxes. Cisco Unity has a larger set of features than does Cisco Unity Express.Cisco Unity Express uses Cisco Unity Release 3.1 voice-mail prompt recordings and prompt flow, which provides the end user with the same voice-mail look-and-feel.Interactions Between Cisco Unity Express and Cisco CMECisco CME is the software that controls the telephony functions. Cisco CME resides on a router, which accepts incoming and outgoing calls to your network. Cisco CME contains a call agent, which decides where an incoming or outgoing call should be sent.

Cisco CME has a database of information that contains such elements as the telephone hardware identifications, extension numbers associated with the telephones, users on the system, logins, routing destinations, call handling features, and other system-wide parameters.Cisco Unity Express is an application that enhances Cisco CME by providing the voice messaging and automated attendant capabilities. The Cisco Unity Express module contains the voice-mail and auto-attendant software.

During the system installation process, the installer inserts this module into the Cisco CME router. The Cisco Unity Express database contains information about the voice mailboxes, directory numbers associated with voice mailboxes, auto-attendant prompts, and voice messages. The Cisco Unity Express and Cisco CME databases are synchronized to ensure that calls are handled correctly and voice messages are received and stored properly.The integrated Cisco Unity Express and Cisco CME administration software allows you to configure the voice-mail and auto-attendant parameters and some of the Cisco CME parameters, such as extensions and telephones. As you go through the initialization and configuration procedures, be sure to save your data so that both databases have current information.Differences Between Cisco Unity Express and Cisco CMECisco Unity Express is not the same application as Cisco CME, although both of them are in the Cisco family of voice messaging products, and they differ as follows:. Cisco CME requires a web administrator to configure the router and other system components. Cisco CME users and administrators are stored in the Cisco CME database. Cisco CME does not treat the web administrator as a telephone user.Cisco Unity Express permits configured Cisco CME users to be copied into the Cisco Unity Express database.

The Cisco CME administrator ID cannot be copied to the Cisco Unity Express database and, therefore, cannot be assigned as the administrator ID for Cisco Unity Express. Caution Before starting the configuration using the GUI, the Cisco CME administrator must configure at least one telephone user on Cisco CME who will be copied to Cisco Unity Express during the initialization phase and designated as the Cisco Unity Express administrator.

You need the Cisco Unity Express administrator's user ID and password to log back in to Cisco Unity Express GUI after the initialization process is completed. Cisco Unity Express allows only letters, numbers, and the characters underscore , dot (.), and dash (-) in user IDs. Any Cisco CME user IDs that contain other characters cannot be copied into the Cisco Unity Express database. User IDs must start with a letter.

Spaces are not allowed in passwords. Acceptable password characters are uppercase letters A through Z, lowercase letters a through z, digits 0 through 9, and the following symbols: -,. @ # $ ^. ( )?

/ &%. In Release 1.0, user IDs and passwords are case sensitive.Additional ReferencesThe following sections provide references related to Cisco Unity Express.Documents Related to Cisco Unity Express. Document TitleCisco Unity Express administration. 2.2Cisco Unity Express voice-mail scriptsCisco Unity Express voice-mail end user informationCisco module hardware installation. Chapter 22.Cisco Unity Express software copyrights and licensesTechnical Assistance Center support documentation for Cisco Unity ExpressCisco CallManagerRelease 4.1(3).Release 4.1(2).Release 4.0(1):.Release 3.3(4).Release 3.3(3):.Cisco CallManager ExpressRelease 3.4:.Release 3.3:.Release 3.2:.Release 3.0:.Cisco Unity.Cisco hardware platforms.Related Cisco IOS Documents.

Reinstalling a Cisco Unity Express Image Using the BoothelperLast Updated: October 5, 2011This chapter describes the procedures for installing Cisco Unity Express software using the boothelper.Note Use the boothelper method for emergency situations when your system is not responding as required or for a new installation. The helper supports only installations of licenses and full images. Boothelper mode does not support upgrades or language-only installations.This is a clean installation. It cleans the disk by erasing any existing configuration and voice-mail data before loading the new files on the disk.Caution You must back up your configuration and data files before starting the clean installation. Restore the configuration and data files after the installation takes place.Note Both FTP and TFTP servers are required.Note Do not use the boothelper unless you were unsuccessful using the clean install procedure described inthe.This chapter contains the following sections:.

Prerequisites. Ensure that the TFTP and FTP servers are configured and active.

Ensure that you can ping the Cisco Unity Express module from the TFTP and FTP servers. See for a list of supported languages. Task ListPerform the tasks outlined in to reinstall a Cisco Unity Express image using boothelper.Table 1 Task List for Reinstalling a Cisco Unity Express Image Using the BoothelperChecklistCheckoff1. Back up your data and configuration files. Download the software image files. Enter bootloader configuration parameter values. Install the software files.

Restore the data and configuration files. See.Downloading the Software FilesDownloading the Cisco Unity Express software files is the first software installation task. Review the prerequisites listed above to ensure that all servers and modules are active and available. SUMMARY STEPS1. Log in and go to the Cisco Unity Express support page at: Click the Download Software link.3. Select your Cisco Unity Express release.4. Download the Cisco Unity Express software files: one zip file and one language package file for each language.5.

Extract the five core files from the zip file.6. Copy the extracted files and the language package file(s) to the FTP server.7. Copy the cue-installer. File to the TFTP server.8.

Copy the other software files to the FTP server. DETAILED STEPSStep 1 Log in and go to the Cisco Unity Express support page at:Step 2 Click the Download Software link.Step 3 Select your Cisco Unity Express release.Step 4 Download the appropriate Cisco Unity Express software files. cue-vm-k9.

Zip (application package file). cue-vm- lang -langpack.